“Sarah integrated into the group very easily. They became one of us, but had clear leadership, and was really fantastic. I have been on some trips where I have had to liaise with agencies daily, but the team were speaking to local reps morning, noon and night, so there was nothing to worry about. It was a dream. I couldn’t have asked for better representatives.”
The tangible benefit of this for Joseph was that he was free to concentrate on the guests to improve relationships.
Joseph was impressed with the quick and efficient way Sarah handled last-minute requests. Joseph added: “That is the type of agency I always want to work with. I would want to work CWT M&E again.”
In terms of ROI, not only was the team incentivised to earn a place on this trip, but since guests have returned their performance has improved.
Joseph concluded: “This trip has made the dealers feel better connected to the company than ever before – they are working even better and are now best-in-class.”